Return Policy

Return & Replacement Policy

At Gauflora, every order is packed with care. Since our products are handmade, wellness-based, and gifting-oriented, returns are accepted only in genuine cases.

Return / Replacement Eligibility

A return or replacement request will be accepted only if:

·       The product is damaged during delivery.

·       The wrong product is delivered.

·       The product has a major quality issue.

·       The issue is reported within 24 hours of delivery with clear photos/video proof.

Return Charges

Return pickup / return shipping charges will be:

₹120 for Mumbai / Maharashtra orders
₹150 for orders outside Maharashtra

These charges may be adjusted from the refund amount or collected separately, depending on the case.

Refund / Replacement Process

Once the issue is reported, our team will review the case.

If the issue is genuine, we will first try to offer a replacement.
If replacement is not possible, a refund may be processed after internal approval.

Refund approval is subject to product condition, issue type, and management decision.

Non-Returnable Cases

Returns will not be accepted if:

·       The product has been used.

·       The product is damaged after delivery.

·       The issue is reported late.

·       The customer changes their mind after delivery.

Cancellation Policy

Orders can be cancelled only within 6 hours of confirmation.

Cancellation is not possible if the order is already packed, ready, dispatched, or customized work has started.