Terms and conditions

1. Order Confirmation

Once an order is placed, the customer will receive confirmation through email, WhatsApp, SMS, or any official Gauflora communication channel.

For online orders, processing starts after successful payment confirmation.

For bulk or customized orders, processing starts only after:

• Purchase Order is received

• Artwork/design is approved

• Quantity and product details are confirmed

• Required advance payment is received

2. Online Order Shipping

Online orders are usually processed within 1 to 3 working days after payment confirmation.

After dispatch, tracking details may be shared through email, WhatsApp, SMS, or courier updates.

Delivery time may vary depending on location, courier service, holidays, weather, or operational delays.

If delivery fails due to wrong address, incomplete details, customer unavailability, or refusal to accept delivery, re-shipping charges may apply.

3. Bulk Order Payment

For bulk, corporate, customized, or festive orders, 50% to 70% advance payment is mandatory.

Production, printing, packing, or procurement will begin only after the advance payment is received.

4. Bulk Order Shipping Timeline

For 500 to 1,000 quantity, dispatch may take around 8 to 10 working days.

For quantity above 10,000, dispatch may take around 15 to 20 working days.

These timelines start only after receiving the Purchase Order, artwork approval, and advance payment.

5. Refund & Replacement

If there is any issue with the product, the customer must inform Gauflora within 48 hours of delivery.

Please share:

• Order number

• Product photos

• Packaging photos

• Unboxing video

• Issue details

Our team will check the issue.

If the issue is genuine, Gauflora will first try to replace or correct the product.

Refunds will be considered only if replacement is not accepted and after approval from upper management.

Refund approval depends on the issue, product condition, order type, and internal review.

6. Cancellation Policy

Order cancellation is allowed only within 6 hours of order confirmation.

Cancellation is not possible if:

• The order is ready

• The order is packed

• The order is dispatched

• Production has started

• Artwork has been printed

• Raw material or packaging has been purchased

• Customization has started

Bulk, customized, corporate, and festive orders cannot be cancelled once processing has started.

7. Product Variation

Gauflora products may have slight variation in color, fragrance, texture, shape, finish, or packaging due to handmade production, natural materials, or batch differences.

These small variations are normal and are not considered defects.

8. Contact Us

For order support, shipping queries, refund, replacement, or cancellation requests, contact us:

Brand: Gauflora

Legal Entity: Brownwall Food Products Pvt. Ltd

Email: support@gauflora.com

Phone: 9833017816

Address: Plot No A-752, TTC Industrial Area, MIDC, Khairane, Navi Mumbai 400705

Support Hours: 9 am – 7 pm